FAQ
Rental FAQ’s
How do I place an order?
You can call us at 503-336-5759 or email us the items you wish to rent. We will walk you through pricing, availability, and additional items, then reserve the items for you.
Do you offer delivery? What about setup?
We offer delivery to the Portland Metro Area within a 30-mile range of our office. Delivery fees vary depending on the location and time. Effective 2022, all deliveries require a $400 minimum. Please give us a call for an exact quote. Delivery pricing is a flat rate fee based on distance. Tent setup is included in the price of delivery, as well as item drop-off and pickup. Individual item setup may incur an additional fee.
When is your showroom open?
Our current office hours are listed on our Contact Page.
I don't see what I need. Can you find it?
If you can't find the item you are looking for, please contact us by calling 503-336-5759, or emailing us at info@eventrentalsnw.com. Tell us what you'd like and when you need it. We'll try our best to get it for you and add it to our store.
When should I reserve the rentals?
We always encourage you to place a reservation as early as possible to ensure availability for your event. We rent on a first-come, first-served basis.
How long can I have the rental items for?
Rental rates are based on our standard 72-hour rental period. Rentals kept beyond the agreed-upon rental period are subject to additional fees.
Do you offer customer pickup (will call)?
Yes, you can opt for a will-call option for your rentals and pick them up yourself. There are some items that have to be delivered/handled by our team, but the majority of our rentals do have a will-call option within our normal business hours of 9:00 am – 5:00 pm Monday-Friday.
Do you set up the rentals?
The renter is responsible for the setup and breakdown of equipment (except tents, dance floors, and staging) unless specified in writing or on the rental contract. Setup is available on most items for an additional fee. Please call our office for a quote. Unless notified of the contract, all equipment must be broken down and ready for pickup.
When is my final balance due?
Our system will automatically run the card on file for all final balances one week before your rental start date.
Does the tent fee include set-up?
Yes, the tent rental fee does include set-up and breakdown.
Do I need to clean the rentals before I return them?
If renting dishes, flatware, or glassware, we ask that you remove any excess debris such as chunks of food and liquid before returning. You should not wash these items and under no circumstances wash rented linens. We handle all cleaning/sanitizing of all of our rentals before re-shelving and before renting out the items.
I created a picklist on your website, now what?
The picklist feature on our website is a great way to get an idea of our inventory options and rental cost. However, it does not reserve, places a hold on the items, or confirm availability. Call our office at (503) 336-5759 and speak directly to one of our rental associates to handle all quotes and reservations.
What if I have to cancel my reservation?
Cancellations are refundable prior to 1 week of the delivery/will call date (with the exception of a 5% processing fee and/or any custom items and/or tents). Deposits are non-refundable one week prior to the rental date (Tent policy differs, see below). No refunds will be issued for rental contracts 72 hours prior to the rental delivery/will call.
Tent Cancellation Policy:
If cancellation is within 30 days of delivery, 20% of the total cost of the tent and its associated items is nonrefundable. If cancellation is within 1 week of delivery, 50% of the total cost of the tent and its associated items is nonrefundable. If cancellation is within 72 hours of delivery, 100% of the total cost of the tent and its associated items is nonrefundable.
What happens if we are required to have everything out of a venue immediately after our event?
After hours or Sunday pick-ups can be arranged for an additional fee.
What happens if we damage a piece of rental equipment while it is in our possession?
By renting out our equipment you are accepting all responsibility for our rentals. Equipment must be protected from theft and weather-related damage while in your possession. Therefore, you will be responsible for the replacement cost of the damaged or missing item.
Do you have any discounts?
We currently do NOT offer ANY discounts for our services. We do not negotiate to price.