FAQ

Rental FAQ’s

 

When should I reserve the rentals?

We always encourage you to place a reservation as early as possible to ensure availability for your event. We rent on a first come, first served basis.

 

How long can I have the rental items for?

Rental rates are based on our standard 72-hour rental period. Rentals kept beyond the agreed upon rental period are subject to additional fees.

 

Do you deliver?

Yes! We offer delivery to the Portland Metro Area within a 35-mile range. Delivery fees vary depending on the location and time.

 

Do you offer customer pickup (will call)?

Yes, you can opt for a will call option for your rentals and pick them up yourself. There are some items that have to be delivered/handled by our team, but majority of our rentals do have a will call option within our normal business hours of 9:00 am – 5:00 pm Monday-Friday and 9:00 am – 3:00 pm on Saturdays.

 

Do you set up the rentals?

The renter is responsible for setup and breakdown of equipment (except tents, dance floors, and staging) unless specified in writing or on the rental contract. Setup is available on most items for an additional fee. Please call our office for a quote. Unless notified on the contract, all equipment must be broken down and ready for pickup.

 

When is my final balance due?

Our system will automatically run the card on file for all final balances the Saturday before your rental start date.

 

Does the tent fee include set-up?

Yes, the tent rental fee does include set-up and breakdown.

 

Do I need to clean the rentals before I return them?

If renting dishes, flatware, glassware, we ask that you remove any excess debris such as chunks of food and liquid before returning. You should not wash these items and under no circumstances wash rented linens. We handle all cleaning/sanitizing of all of our rentals before re-shelving and before renting out the items.

 

I created a picklist on your website, now what?

The picklist feature on our website is a great way to get an idea of our inventory options and rental cost. However, it does not reserve, place a hold on the items, or confirm availability. Call our office at (503) 336-5759 and speak directly to one of our rental associates to handle all quotes and reservations.

 

What if I have to cancel my reservation?

Cancellations are refundable prior to 1 week of the delivery/will call date (with the exception of a 5% processing fee and/or any custom items and/or tents). Deposits are nonrefundable one week prior to the rental date (Tent policy differs, see below). No refunds will be issued for rental contracts 72 hours prior to the rental delivery/will call.

 

Tent Cancellation Policy:

If cancellation is within 30 days of delivery, 20% of the total cost of the tent and its associated items is nonrefundable. If cancellation is within 1 week of delivery, 50% of the total cost of the tent and its associated items is nonrefundable. If cancellation is within 72 hours of delivery, 100% of the total cost of the tent and its associated items is nonrefundable.

 

What happens if we are required to have everything out of a venue immediately after our event?

After hours or Sunday pick-ups can be arranged for an additional fee.

 

What happens if we damage a piece of rental equipment while it is in our possession?

By renting out our equipment you are accepting all responsibility of our rentals. Equipment must be protected from theft and weather-related damage while in your possession. Therefore, you will be responsible for the replacement cost of the damaged or missing item.

 

Additional FAQ's

 

How do I place an order?

You can call us at 503-336-5759 or email us the items you wish to rent. We will walk you through pricing, availability, and additional items, then reserve the items for you.

Do you offer delivery? What about setup?

Yes, we do! Please give us a call for an exact quote. Pricing is based on distance from our warehouse. It is a flat rate fee, with a minimum rental order of $200. Tent setup is included in the price of delivery, as well as item drop-off and pickup. Individual item setup may incur an additional fee.

When is your showroom open?

Our current office hours are listed on our Contact Page.

I don't see what I need. Can you find it?

If you can't find the item you are looking for, please contact us by calling 503-336-5759, or emailing us at info@eventrentalsnw.com. Tell us what you'd like and when you need it. We'll try our best to get it for you and add it to our store.

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Conveniently located in Hillsboro, OR. NW Event Rentals proudly services top-rate wedding rentals, party rentals, event rentals in Portland, Hillsboro, Beaverton, Tigard, Lake Oswego, Vancouver, Forest Grove, Wilsonville, Clackamas, Aloha, Newberg, and McMinnville.

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© 2020 NW Event Rentals. All rights reserved.

503-336-5759

info@eventrentalsnw.com

2900 NE Century Blvd. Hillsboro, OR 97124